Non-defective products are non-returnable. Customers can return defective or incorrectly ordered products within 30 days of your order date for an exchange or a full refund.
To return an item, customers must receive prior authorization before returning the product by contacting customer service at +82-31-322-0528, or at firstname.lastname@example.org. All returned products must be shipped to the following address: #571-1, Rm. 207, Business Center, Yongin Songdam College, Mapyung-dong, Cheoin-gu, Yongin-si, Gyeonggi-do, Republic of Korea 449-929
Returned packages must include a copy of your printed invoice. If you do not have your invoice, please include your name, address and phone number so we may contact you regarding any questions we may have.
Please allow up to 15 business days to process your return from the time it reaches our warehouse. If you need an immediate replacement, we recommend that you place a new order and request a refund of the original order separately.
We are not liable for lost or untraceable packages.
We reserve the right to deny credit or replacements and charge the customer for parts and labor if the products returned are deemed satisfactory or non-defective.
We will cover the shipping costs when returning defective products.